Payment Problems?
Payment problems with the Leondrino Pay app are annoying and can be frustrating, but there is often a simple solution. Here are some reasons why a payment may not be processed and how you can resolve them: Connection Problems:Your device or the merchant’s/gastronomer’s device doesn’t have a sufficient internet connection.Solution: Check your internet connection to […]
How-to Install Your Leondrino Wallet and the Leondrino Pay App on Your Smartphone
To have quick and easy access to your Leondrino Wallet, we do recommend creating a shortcut to this web application and placing it on the home screen of your smartphone. By doing so, you have your Leondrino Wallet as a web app on your smartphone.For this purpose, we provide your with a step-by-step instruction with […]
Why do I need to keep my contact details up to date?
In important matters, we need to reach you quickly and identify you with certainty. Therefore, up-to-date contact data from you are necessary. In addition, we are legally obliged to identify our customers and to keep the associated data up to date. This is a prerequisite for you to be able to use your Leondrino wallet […]
How-to reset 2FA for your Leondrino Wallet
Do you want to swap your smartphone or just switch to a different authenticator app?No problem. However, you must first reset the two-factor authentication (2FA) for your Leondrino Wallet. To do this, log into your Leondrino Wallet as usual and open menu item “Two-factor Authentication” in the settings of your Leondrino user profile. By clicking […]
What are Leondrino Factor Events?
Leondrino Factor Events – also known as Airdrops – are special marketing events during the Initial Consumer Engagement phase where consumers are rewarded for the initial contribution to the success of the brand. The factors are achieved when the related threshold is reached (e.g., 10.000 tokens for threshold 1; 100.000 tokens for threshold 2; and […]
What is the difference between the Leondrino Wallet and the Leondrino Pay App?
Leondrino is offering both custody services and a payment infrastructure for corporate tokens. In this context, Leondrino provides you with two different applications. The Leondrino Wallet is for the custody of tokens and the management of your token portfolio (comparable to the online banking application of a bank) and is provided as web application, the […]
Sign up as Leondrino User, Open a Wallet and Connect it to Leondrino Pay App
In this help article, we show you how to register as a Leondrino user and how to quickly and easily connect your newly opened wallet to the Leondrino Pay app on your smartphone. For optimal and comfortable user experience, we recommend using two devices. Have a second phone, tablet, or computer at hand for this. […]
How to Connect your Smartphone with your Leondrino Wallet
To connect your mobile device with your Leondrino Wallet, you need two devices. Please make sure that you have another phone, tablet, or computer with you to perform the following steps: Install the Leondrino Pay app on your smartphone. If you are already using another authenticator app, you can also use this.NOTE: We strongly recommend […]
Use Your Leondrino ID for Identification and Enjoy Benefits
Use your Leondrino ID to identify yourself as a Leondrino user in shops and restaurants as well as at service providers where you can pay with Leondrino (tokens). No worries, it’s just your user ID, no sensible data will be revealed.Due to your identification directly after your arrival on site, you will receive benefits that […]
Login problems due to 2FA
Sometimes mobile devices get lost or break down or authenticator apps are deleted from the device by accident.If you experience any login problems because you are asked to enter an OTP code and you do not have access to your mobile device anymore, don’t panic! We are able to help you. Please provide us with the […]